TIS Online wins coveted Departmental Australia Day Award
28 January 2016
The TIS Online project team has won Australia Day Achievement Medallions for our innovative web based booking tool, TIS Online. The Department of Immigration and Border Protection awards these to individuals and teams ‘for commitment to excellence in technology, innovation and customer service, by producing a revolutionary system to the highest standard.’
The award recognises expertise provided by TIS National staff in several aspects of the project:
• Requirements gathering and detailed design
• System integration design, usability and testing
• Vendor and contract management
• Stakeholder engagement and training
• Marketing and Communications
TIS Online was launched in February 2015 and has had outstanding success. Close to 100% of our agency clients and almost 90% of our interpreters have adopted TIS Online. It has reduced the allocation of an interpreter to on-site assignments to around 30 mins and is a contributor to meeting the Government’s Digital first strategy.
At the end of 2015 TIS Online received recognition from the Melbourne Design Awards by receiving a gold award in the Government Service category and silver award in the Digital Experience (website) category. These awards recognise excellence and innovation across a range of disciplines and are decided by a panel of 180 the world’s leading minds.
TIS Online has now been recognised by the private and public sector for providing a streamlined booking request and allocation system that allows agency clients and interpreters to self-manage their on-site interpreter bookings online.
Pictured below are the TIS National Director Trevor Neroy and the TIS Online project team who were honoured at the Victorian Australia day awards ceremony on 27 January 2016, jointly hosted by the Regional Director Peter van Vliet and Regional Commander Don Smith.
Back row, left to right: Bruce Telfer, Asrar Ahmed, Raja Annadurai, Laura Geisler
Front row, left to right: Katia Salera, Amy Moulton, Vernon Ho, Lauren Liang, Peter Jasky, Trevor Neroy
Absent: Fran Bailey and Chris Lim