Promotional materials catalogue
Ordering promotional materials
Why promote TIS National
National Interpreter Symbol
Promotional materials catalogue
The TIS National promotional materials catalogue includes a range of TIS National promotional materials to assist you and your clients to access our services.
Most products are available in electronic format for you to view, save or print immediately (PDFs are formatted print quality, Microsoft Word documents are text only). Some promotional products are also available in hard-copy format on request using the promotional materials request form below.
Bridge the communication gap brochure
The Bridge the communication gap guide for agencies brochure provides general information about working with interpreters.
A guide to TIS National services e-brochure
The A guide to TIS National services brochure provides information about accessing TIS National’s services.
How to use the Medical Practitioners' Priority Line
The How to use the Medical Practitioners’ Priority Line card provides information on how to access a TIS National telephone interpreter using the Medical Practitioners’ Priority Line.
How to use the Pharmacists' Priority Line
The How to use the Pharmacists’ Priority Line card provides information on how to access a TIS National telephone interpreter using the Pharmacists’ Priority Line.
How to use TIS National’s telephone interpreting services
The How to use TIS National’s telephone interpreting services card provides information on how to access a TIS National telephone interpreter.
Instructional poster for non-English speakers calling 131 450
Instructional poster for non-English speakers calling 131 450. At TIS National, we always strive to provide excellent service to our clients. To ensure that non-English speakers (NES) are able to access interpreting services effectively, TIS National developed an Instructional poster for non-English speakers calling 131 450, which displays the process of a NES initiated call to TIS National. This poster is available in our high demand languages and can be used by agencies to display it in-language to their clients.
You can download the translated versions of the Instructional poster for non-English speakers calling 131 450 by clicking on the language links below:
ATIS user guide
The ATIS user guide provides information on how to access a TIS National phone interpreter using the Automated Telephone Interpreting Service (ATIS) and includes a section where you can write your ATIS account login details.
View more information about ATIS.
TIS National multilingual poster
The TIS National multilingual poster can be displayed by your agency to help non-English speakers identify agencies which provide access to our interpreting services. The poster can be printed in your preferred size by changing your printer settings.
Language identification card
The Language identification card is a tool to help you identify a non-English speakers’ language.
The card includes translations of the phrase “Please indicate which language you speak and we will try to obtain an interpreter to help us” in a range of different languages. You can show the card to a non-English speaker to help them indicate the language they speak.
I need an interpreter card
The wallet-sized I need an interpreter card is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker. Once a non-English speaker’s language has been identified, the required language can be written on the card for the client to use again in the future.
This product is available in hard copy on request by completing the promotional materials request form below.
TIS National business card
The TIS National business card is intended for use by agencies who use TIS National services. These cards are a convenient way of keeping the TIS National phone number easily accessible.
This product is available in hard copy on request by completing the promotional materials request form below.
TIS National sticker
The TIS National stickers are another way of ensuring the TIS National phone number is easily accessible. These stickers are designed to fit along the handset of your telephone with a space for you to write your agencies client code for future reference.
This product is available in hard copy on request by completing the promotional materials request form below.
I need an interpreter sticker
The I need an interpreter sticker is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker.
Agencies can provide this sticker to their non-English speaking clients, once their language has been identified and written on the sticker for the client to use again in the future.
These stickers are designed to fit along the back of a card (such as a Medicare card) or the back of a mobile phone.
This product is available in hard copy on request by completing the promotional materials request form below.
ATIS help card
The handy wallet-sized ATIS help card is perfect when needing to access an interpreter on the go. This card provides agency clients with information on how to access a TIS National phone interpreter using the Automated Telephone Interpreting Service (ATIS) and includes a section where you can write your ATIS account login details.
Ordering promotional materials
We do not stock large quantities of these materials so we may not be able to send you the quantity requested. If you have not received materials within 7-10 days of sending your request contact the Client Engagement team.
Printed promotional materials
To request TIS National promotional materials to be sent to you in hard copy, please complete and submit the form.
Why promote TIS National
By promoting TIS National you are providing Access and Equity to non-English speaking individuals and your non-English speaking clients.
Providing language services adds value to your department, agency or organisation by catering for, and acknowledging all Australians regardless of cultural, linguistic or religious backgrounds.
How to promote TIS National
There are a number of ways you can promote TIS National services to your clients. TIS National’s publications and promotional materials can be
- Distributed to your clients.
- Displayed within your department, agency or organisation.
- Displayed at expos, stalls and fairs.
You can also include our immediate phone number (131 450) and logo on your publications and letters (please ensure your agency is a TIS National client before listing us on your promotional products).
You can view our guidelines for promoting TIS National to assist you to promote TIS National services below:
- Download the English language PDF version of the Guidelines for promoting TIS National
TIS National also provides pre-translated text in word document format in a range of high-demand languages to support you to let your non-English speaking clients know they can access an interpreter to contact your organisation.
| Arabic | Dari | English |
| Farsi (alt Persian) | Greek | Hazaragi |
| Italian | Korean | Myanmar language |
| Nepali | Russian | Serbian |
| Simplified Chinese | Somali | Spanish |
| Traditional Chinese | Turkish | Vietnamese |
For more information about promoting TIS National contact our Client Engagement team.
National Interpreter Symbol
The National Interpreter Symbol is a national public information symbol endorsed by Commonwealth, State and Territory governments.
The symbol provides a simple way of indicating where people with limited English proficiency can ask for language assistance when using government services. More information about the National Interpreter Symbol is available from the Victorian Government website.
