Why should pharmacies engage an interpreter?
Pharmacists dispense medicine that can be dangerous if taken incorrectly, and information about medications can be complex. It is essential that people can communicate effectively with pharmacy staff about the medications they are taking, how to take them correctly, and any risks or side effects that may be associated. Engaging an interpreter can also protect pharmacists from professional risk.
Using the Free Interpreting Service is easy and convenient. It is quick and simple to register, and you will be connected to a telephone interpreter within a few minutes of calling.
Educational video for pharmacists
The Educational video for pharmacists has been developed to provide pharmacists with a comprehensive introduction to TIS National and its services.
Services available to pharmacies
Pharmacies can use the Free Interpreting Service to access interpreting services delivered by TIS National, including:
- immediate phone interpreting
- Automated Telephone Interpreting Service (ATIS)
- pre-booked phone interpreting
- video remote interpreting.
Pharmacists and other staff working in pharmacies are eligible for the Free Interpreting Service if:
the pharmacy has a PBS approval number OR a pharmacist is registered with AHPRA
they are working in a community setting (hospital pharmacies should refer to their hospital’s interpreting policy)
the client is eligible for Medicare.
Pharmacies can use the Free Interpreting Service to dispense medication, provide general advice, and deliver other general pharmacy services, including but not limited to:
screening and risk assessment
opioid substitution therapy
providing leave certificates.
The Free Interpreting Service can also be used for programs delivered under the Community Pharmacy Agreement. This includes:
Medication Management Programs
Home Medicine Reviews
MedsChecks, including Diabetes MedsChecks
Residential Medication Management Review and Quality Use of Medicine Services
Medication Adherence Programs
Dose Administration Aids
Staged Supply Programs.
Extension of the Free Interpreting Service to pharmacies for the administration of COVID-19 vaccines to non-Medicare clients
To support the Australian Government’s objective to encourage non-English speaking cohorts in the Australian community to be vaccinated against COVID-19, TIS National has temporarily extended the Free Interpreting Service to now cover non-Medicare patients receiving their COVID-19 vaccine.
Pharmacists are able to utilise interpreters from TIS National to assist in their consultations with patients and to ensure informed consent is given for COVID-19 vaccines.
Register for the Free Interpreting Service
Each pharmacy will need a unique client code to access the service. Pharmacists not associated with a pharmacy can register for their own code. To register for a client code, complete the client registration form.
If you require assistance with registering or have queries about eligibility, contact TIS National’s Free Interpreting Service team.
- Read: about the Free Interpreting Service: tisnational.gov.au/FIS
- Read: about how to access TIS National’s online booking system TIS Online
- Order: free promotional materials from the online TIS National catalogue: tisnational.gov.au/promomaterials
- Contact: TIS National on 1300 575 847 or email@example.com
Pharmacy Priority Line
1300 131 450
24 hours a day, every day of the year
Download the PDF version of the Free Interpreting Service - pharmacy information sheet
Download the DOC version of the Free Interpreting Service - pharmacy information sheet