Interpreting service charges

TIS National provides interpreting on a fee-for-service basis.

We are currently in the process of reviewing our service charges.

Should you require a quote for a booking, please contact the Client Liaison team on 1300 655 820, or alternatively email tispromo@border.gov.au   

Book an interpreter

On-site interpreters can be requested through the TIS Online automated on-site booking system.

Pre-booked phone interpreters can be requested through the online phone interpreter booking form.

Immediate phone interpreters can be requested by contacting TIS National on 131 450 and quoting your client code.

Booking requests will only be accepted up to three months in advance for both pre-booked phone and on-site interpreting jobs. The minimum booking times are 30 minutes for a pre-booked phone interpreter or 90 minutes for an on-site interpreter.

Cancellations

Cancellations for pre-booked phone or on-site assignments must be made at least 24 hours prior to the appointment start time in order to avoid charges.

Cancel an on-site interpreter booking

To cancel an on-site interpreting job, you must:

  1. where a booking is made using TIS Online, cancel the booking using the TIS Online account; or
  2. where a booking is not made using TIS Online, send an email to tis@border.gov.au with the job details (including the job number).

Watch a short instructional video ‘How to use TIS Online for agencies’.

Cancel a pre-booked phone interpreter booking

To cancel a pre-booked phone interpreter, please email your request to cancel the booking to tis.prebook@border.gov.au with the job details (including the job number).

When a pre-booked phone or on-site service is cancelled with less than 24 hours' notice, you will still be charged for the service in accordance with the TIS National Cancellation Policy. A booking for multiple-day interpreting with less than 24 hours' cancellation notice will attract a cancellation fee equivalent to the charge for a full day's work, including interpreter travel time and costs (if applicable).

Calculate the cost of your booking

Estimate what a booking will cost using our cost calculator.