Promotional materials
Ordering TIS National promotional materials
Promoting TIS National to your clients
National Interpreter Symbol
Promotional materials
Free Interpreting Service flyerThe TIS National promotional materials catalogue includes a range of TIS National promotional materials to assist you and your clients to access our services.
Most products are available in electronic format for you to view, save or print immediately (PDFs are formatted print quality, Microsoft Word documents are text only). Some promotional products are also available in hard-copy format on request using the promotional materials request form below.
A guide to TIS National services e-brochure – digital only
The A guide to TIS National services e-brochure provides information about accessing TIS National’s Interpreting services.
Bridge the communication gap e-brochure – digital only
The Bridge the communication gap guide for agencies e-brochure provides general information about working with interpreters.
TIS National business card
The TIS National business card is intended for use by agencies who use TIS National services. These cards are a convenient way of keeping the TIS National phone number easily accessible.
TIS National sticker
The TIS National stickers are another way of ensuring the TIS National phone number is easily accessible. These stickers are designed to fit along the handset of your telephone with a space for you to write your agencies client code, and if registered for the Automated Telephone Interpreting Service (ATIS) space to write your ATIS account number and access number for future reference.
Free Interpreting Service flyer
The Free Interpreting Service (FIS) flyer provides general information about eligibility and benefits of accessing the FIS.
How to use the Medical Practitioners' Priority Line
The How to use the Medical Practitioners’ Priority Line card provides information on how to access a TIS National immediate phone interpreter using the Medical Practitioners’ Priority Line.
How to use the Pharmacists' Priority Line
The How to use the Pharmacists’ Priority Line card provides information on how to access a TIS National immediate phone interpreter using the Pharmacists’ Priority Line.
How to use TIS National’s phone interpreting services
The How to use TIS National’s phone interpreting services card provides information on how to access a TIS National phone interpreter.
TIS National multilingual poster
The TIS National multilingual poster can be displayed by your agency to help non-English speakers identify agencies which provide access to our interpreting services. The poster can be printed in your preferred size by changing your printer settings.
Language identification card
The Language identification card is a tool to help you identify a non-English speakers’ language.
The card includes translations of the phrase ‘Please indicate which language you speak and we will try to obtain an interpreter to help us’ in a range of different languages. You can show the card to a non-English speaker to help them indicate the language they speak.
I need an interpreter card
The wallet-sized I need an interpreter card is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker. Once a non-English speaker’s language has been identified, the required language can be written on the card for the client to use again in the future.
I need an interpreter sticker
The I need an interpreter sticker is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker.
Agencies can provide this sticker to their non-English speaking clients, once their language has been identified and written on the sticker for the client to use again in the future.
These stickers are designed to fit along the back of a card (such as a Medicare card) or the back of a mobile phone.
Ordering TIS National promotional materials
To request TIS National promotional materials to be sent to you in hard copy, please complete and submit the form below.
We do not stock large quantities of these materials so we may not be able to send you the quantity requested. If you have not received materials within 7-10 days of sending your request, please email the Client Engagement team.
Printed promotional materials
To request TIS National promotional materials to be sent to you in hard copy, please complete and submit the form.
Promoting TIS National to your clients
Why promote TIS National
By promoting TIS National, you are contributing to access and equity for people in the Australian community, regardless of cultural or linguistic backgrounds.
Providing accessible information adds value to any organisation and supports your clients to access services in their preferred language. Promoting TIS National services and information communicates to your clients that interpreters are available when connecting with your agency.
How to promote TIS National
There are a number of ways you can promote TIS National services to your non-English speaking clients. TIS National’s publications and promotional materials can be:
- Distributed to your non-English speaking clients.
- Displayed within your department, agency, or organisation
- Shared on websites and directories
- Displayed at expos, stalls and fairs.
As a TIS National client, you can include our immediate phone number (131 450) and request our logo to display in your own website or publications. This is applicable if your business or organisation accepts incoming interpreter-assisted calls.
If you want to promote our services, the following text can be customised to your organisation:
If you need an interpreter, please call TIS National on 131 450 and ask them to call (insert your agency name) on (insert your agency phone number). Our business hours are (insert your agency business hours).
You can also visit the TIS National website for translated information about the service TIS National provides. Visit: www.tisnational.gov.au
This same text has been pre-translated to assist tailoring communications to specific language groups. The translated text is available in the languages listed below:
| Arabic | Dari | English |
| Farsi (alt Persian) | Greek | Hazaragi |
| Italian | Korean | Myanmar language |
| Nepali | Russian | Serbian |
| Simplified Chinese | Somali | Spanish |
| Traditional Chinese | Turkish | Vietnamese |
For more information about promoting TIS National or to request a copy of our logo, email our Client Engagement team.
National Interpreter Symbol
The National Interpreter Symbol is a national public information symbol endorsed by Commonwealth, State and Territory governments.
The symbol provides a simple way of indicating where people with limited English proficiency can ask for language assistance when using government services. More information about the National Interpreter Symbol is available from the Victorian Government website
