Pre booked phone interpreter form

If you would like to pre-book a phone interpreter in advance of an appointment.

Booking requests will only be accepted up to three months in advance.

    The minimum booking time is 30 minutes for a pre-booked phone interpreter.

    TIS National will send a confirmation to your nominated email address when this request is received and another confirmation (including your job number) when an interpreter has been allocated to your phone booking.

    This booking may incur charges. Please view our interpreting service charges and cancellation policy before submitting a booking request. You can also estimate the cost your booking using our cost calculator.

    View the languages currently available through TIS National.

    If you require an on-site interpreter, visit the TIS Online automated on-site booking system.

    If you require an immediate phone interpreter, please contact TIS National on 131 450.

    * Indicates a required field

    Pre-booked telephone interpreter
    Contact Details More information The booking contact is the person who is making the booking and needs to be notified of any job confirmation, change or cancellation. This may be the same or a different person as the site contact for the day of the booking
    Details of site contact
    Appointment details

    On-site interpreter booking

    Location of appointment

    Telephone interpreter booking

    Preferred booking time More information Minimum booking time might be applicable Please note minimum booking time is 90 minutes Please note minimum booking time is 30 minutes *
    Enter number for hours, then minutes, then A M or P M. Use the tab key or arrow keys to move between fields.
    Please select the preferred gender of the interpreter*
    If an interpreter of this gender cannot be allocated, would you like TIS National to allocate an interpreter of another gender?*
    Interpreter accreditation

    There are three main levels of interpreter accreditation through the National Accreditation Authority for Translators and Interpreters (NAATI):

    Professionally accredited (level 3 and above): Suitable for specialisations such as health, legal and formal proceedings.

    Para-professionally accredited (level 2): Suitable for general conversations and interpretation of non-specialist dialogues.

    Not accredited (Nil accredited or NAATI recognised): Nil accredited interpreters undergo TIS National interview and reference checking processes to ensure their work is of a high standard. For languages where accreditation is not available you may be allocated a nil-accredited or NAATI recognised interpreter.

    TIS National allocates the highest accredited interpreter available. If TIS National cannot allocate a NAATI Professionally Accredited interpreter (level 3), would you like us to allocate a lower (or nil) accredited interpreter? More information TIS National will always allocate the highest accredited interpreter available in the language requested. If you select no, we will try and allocate a professional interpreter but if no interpreter is available, the request will be cancelled and you will need to source an interpreter through another channel (for example, using the immediate phone interpreting service).
    Nature of appointment
    Please indicate the nature of your request* More information Select the ‘standard’ option if the interpreter is required for a general appointment. Select the ‘high profile’ option if the appointment may have a public impact or involve high level contact at an international level. TIS National interpreters perform under the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics and are required to keep the content of any interpreting assignment confidential.
    High profile subject type*
    Sensitive subject type*
    Is the consultation related to compensation or litigation claims?*
    I have read and understand TIS National’s interpreter allocation policy*
    I have read and understand the department’s privacy statement*
    I have read and understand the department’s security statement*

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