Contact us
Due to workplace adjustments in response to the COVID-19 pandemic, some of our enquiry phone lines are currently unavailable.During this time we ask that you send your enquiry by email or via our online form below.The relevant area will respond to you as soon as possible. |
Phone interpreting
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Immediate phone interpreting
(24 hours, every day of the year)Phone: 131 450 (within Australia)
Phone: +613 9268 8332 (outside Australia) -
Automated Telephone Interpreting Service (ATIS)
(24 hours, every day of the year)Phone: 1800 131 450
Interpreter enquiries
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Interpreter Liaison
(enquiries from interpreters)Phone: 1300 132 621
Email: interpreters@homeaffairs.gov.au
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Interpreter pay enquiries
(enquiries from interpreters)Phone: 1300 655 080
Email: interpreters@homeaffairs.gov.au
Pre-booked, video remote and on-site interpreting
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Service Delivery
(TIS Online and existing on-site booking enquiries)Email: tis@homeaffairs.gov.au
Phone: 1300 655 082 (within Australia)
General and account enquiries
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Client Engagement
(general enquiries)Email: tispromo@homeaffairs.gov.au
Phone: 1300 655 820
(submitting feedback)
Please register your feedback via our feedback portal on the TIS National website. -
Free Interpreting Service
(enquiries about free services)Email: tis.freeinterpreting@homeaffairs.gov.au
Phone: 1300 575 847 -
Client Accounts
(invoice and/or payment enquires)All enquiries to be made by email.
Email: tis.invoice@homeaffairs.gov.au -
Postal address
TIS National
GPO Box 241
MELBOURNE VIC 3001
Ask us a question
If you would like to submit an enquiry to TIS National, please complete the form below and the relevant area will respond to you as soon as possible.
If you would like to provide feedback to TIS National please complete the online feedback form
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