Contact us

Due to workplace adjustments in response to the COVID-19 pandemic, some of our enquiry phone lines are currently unavailable.

During this time we ask that you send your enquiry by email or via our online form below.

The relevant area will respond to you as soon as possible.

Phone interpreting

Immediate phone interpreting
(24 hours, every day of the year)

Phone: 131 450 (within Australia)
Phone: +613 9268 8332 (outside Australia)
Automated Telephone Interpreting Service (ATIS)
(24 hours, every day of the year)

Phone: 1800 131 450

Interpreter enquiries

Interpreter Liaison
(enquiries from interpreters)

Phone: 1300 132 621
Email: interpreters@homeaffairs.gov.au
Interpreter pay enquiries
(enquiries from interpreters)

Phone: 1300 655 080
Email: interpreters@homeaffairs.gov.au

Pre-booked, video remote and on-site interpreting

Service Delivery
(TIS Online and existing on-site booking enquiries)

Email: tis@homeaffairs.gov.au
Phone: 1300 655 082 (within Australia)

General and account enquiries

Client Engagement
(general enquiries)

Email: tispromo@homeaffairs.gov.au
Phone: 1300 655 820

(submitting feedback)

Please register your feedback via our feedback portal on the TIS National website.
Free Interpreting Service
(enquiries about free services)

Email: tis.freeinterpreting@homeaffairs.gov.au
Phone: 1300 575 847
Client Accounts
(invoice and/or payment enquires)

All enquiries to be made by email.
Email: tis.invoice@homeaffairs.gov.au
Postal address

TIS National
GPO Box 241
MELBOURNE VIC 3001

Ask us a question

If you would like to submit an enquiry to TIS National, please complete the form below and the relevant area will respond to you as soon as possible.

If you would like to provide feedback to TIS National please complete the online feedback form

* Indicates a required field

Your Details

TIS National client code (if any)

Organisation (if any)

Job number (if any)

First name*

Surname*

Email address*If we need to contact you about your enquiry we will do so via the email address or the phone number you have provided.

Phone number*If we need to contact you about your enquiry we will do so via the email address or the phone number you have provided. Phone number area code*

Enquiry

Select your enquiry type*

What is your enquiry?

Agreement

I have read and understood the department’s privacy statement* Yes, I have read the privacy statement

I have read and understood the department’s security statement* Yes, I have read the security statement

I have read and understood the department’s terms and conditions* Yes, I have read the terms and conditions for Bookings and Services

Due to workplace adjustments in response to the COVID-19 pandemic, some of our enquiry phone lines are currently unavailable. During this time we ask that you send your enquiry by email or via our online form below. The relevant area will respond to you as soon as possible.

Due to workplace adjustments in response to the COVID-19 pandemic, some of our enquiry phone lines are currently unavailable.

During this time we ask that you send your enquiry by email or via our online form below.

The relevant area will respond to you as soon as possible.

Phone interpreting

Immediate phone interpreting (24 hours, every day of the year)

Automated Telephone Interpreting Service (ATIS) (24 hours, every day of the year)

Interpreter enquiries

Interpreter Liaison (enquiries from interpreters)

Interpreter pay enquiries (enquiries from interpreters)

Pre-booked, video remote and on-site interpreting

Service Delivery (TIS Online and existing on-site booking enquiries)

General and account enquiries

Client Engagement (general enquiries)

Free Interpreting Service (enquiries about free services)

Client Accounts (invoice and/or payment enquires)

Postal address

Ask us a question

Due to workplace adjustments in response to the COVID-19 pandemic, some of our enquiry phone lines are currently unavailable.

During this time we ask that you send your enquiry by email or via our online form below.

The relevant area will respond to you as soon as possible.

Immediate phone interpreting
(24 hours, every day of the year)

Automated Telephone Interpreting Service (ATIS)
(24 hours, every day of the year)

Interpreter Liaison
(enquiries from interpreters)

Interpreter pay enquiries
(enquiries from interpreters)

Service Delivery
(TIS Online and existing on-site booking enquiries)

Client Engagement
(general enquiries)

Free Interpreting Service
(enquiries about free services)

Client Accounts
(invoice and/or payment enquires)