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Automated Telephone Interpreting Service (ATIS)

Information about ATIS, including the benefits of using it and instructions for how to register and access ATIS. 

ATIS application form
Automated Telephone Interpreting Service (ATIS)

What is ATIS?
How do I use ATIS?
More information

What is ATIS?

Automated Telephone Interpreting Service (ATIS) is an immediate service for agency clients who need to access a phone interpreter. ATIS connects you to an interpreter when you need to communicate with your non-English speaking client, without having wait for operator-assistance. ATIS is available in more than 150 languages.

The benefits of ATIS

  • Direct access to an immediate phone interpreter
  • Save time by avoiding contact centre wait times during peak periods
  • Access ATIS through a single free call 1800 number.

How do I use ATIS?

  1. Call 1800 131 450

  2. When prompted, say the language that you need

  3. Choose the gender of your interpreter by pressing:
    1 to select either gender
    2 to select a female interpreter
    3 to select a male interpreter

  4. Enter your ATIS account number, then enter your ATIS access number

  5. Press # and write down the job number provided.

If ATIS is unable to allocate an interpreter for your request, your call will be re-directed to a TIS National Contact Centre operator. When calling ATIS, please have your TIS National client code ready in case your call is redirected.

How do I conference my client into the call?

If your non-English speaking client is not with you in-person, please make sure your phone has conferencing ability to add a third party to the call. ATIS cannot create a conference call for you.

More information

How much does ATIS cost?

ATIS users may also be eligible to receive a discount of up to 10% off the automated immediate phone interpreting charges.

Because you can access ATIS through a single free call 1800 number, it can reduce flag-fall costs for high volume users.

How to register for ATIS                  

To register for ATIS you can submit an ATIS application form on the TIS National website. 

To use ATIS you need to have a:

  • TIS National client code
  • ATIS account number
  • ATIS access number.

Need help with ATIS?

Please contact the TIS National Client Engagement team for assistance using the ATIS service, or to find out more about the discount.

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