Multicultural Access and Equity

What is Multicultural Access and Equity?

All Australians regardless of cultural background or language needs are entitled to equitable access to government policies, programs and services.

The Australian Government is committed to this through the strengthened Multicultural Access and Equity Policy  which is aimed at all Australian Government programs and services being:

  • fair

  • easy to access

  • simple to use

  • responsive to the cultural and linguistic needs of Australia's diverse society.

More information about the Whole of Government approach is available on the Department of Social Services (DSS) website.

How does TIS National deliver Multicultural Access and Equity to the Australian community?

TIS National delivers Multicultural Access and Equity to the diverse Australian community by:

  • providing an immediate phone interpreting service 24 hours a day, every day of the year

  • providing free interpreting services to non-English speakers (in the majority of cases)

  • providing free interpreting services to eligible agency clients on behalf of DSS’ Free Interpreting Service

  • providing a range of interpreting service options to meet your needs

  • providing a range of informative publications and promotional materials about our services

  • providing translated multilingual information and resources.

Other useful resources about the Australian Government’s commitment to Multicultural Access and Equity are available from the Department of Social Services website.