Security of our website

Our internal network and databases are protected from un-authorised access using a range of security controls including a secure gateway, intrusion detection and other protection technologies. However, users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user's transactions are being intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other defects or malicious code.

The Commonwealth accepts no liability for any interference with or damage to a user's computer system, software or data occurring in connection with or relating to this website or its use.

Site visit data

We operate this web site with outsourced technical assistance.

When visiting this site, a record of your visit is logged. Information is recorded for statistical purposes and is used by us to monitor the use of the site, discover what information is most and least used and to make the site more useful to visitors.

The information we log when you access this web site includes:

  • your IP or server's address

  • the date and time of your visit to the site

  • the pages accessed

  • whether you have visited our web site previously, and if so, how often and when

  • your operating system (for example, Windows 8, Mac OS X etc.)

  • your web browser version and type (for example, Mozilla Firefox, Internet Explorer, Google Chrome etc.)

  • the brand and model of your mobile device (if used)

  • the time taken to transmit information to you

  • the previous internet address from which you came directly to this website

  • your age, gender, language and location (city/town)

  • your interests.

This information is analysed to help us better understand users of our services and also to show broken links in our website, bottlenecks, and other site problems. We use this information to maintain our site for your efficient use.

No attempt is made to identify you through your browsing activities except in the event of an investigation into the improper use of our internet facility, or where a law enforcement agency exercises a warrant to inspect the Internet Service Provider's logs.


We use ‘cookies’ for maintaining contact with a user through a website session. A cookie is a small file supplied by us, and stored by the web browser software on your computer when you access our site. An explanation of what cookies are and how they work can be found at the site of the Privacy Commissioner. Cookies allow us to recognise you as an individual web user, as you browse our website.

Two cookie types may be used by this website:

Session cookies

These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your internet session or shut down your computer. Our copy of your information will be automatically deleted twenty minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the internet, or to record private information about you.

Persistent cookies

These exist for a defined period of time (usually beyond the termination of the current session) before expiring.

No personally identifiable information is stored within cookies used by this website. No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.

Google Analytics

We also use Google Analytics, a web analytics service, to obtain reports that help improve your experience when using our website.

Google Analytics may set ‘cookies’ on your browser or read cookies that are already there to help analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers that may be located outside Australia.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. You can learn more about how Google processes site visit data here.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website. Please note that if you do this you may not be able to use the full functionality of this website.

Protect your online security

Before submitting your personal details on our website, help secure your online security by checking that your computer and use of the Internet is as secure as possible.

Steps you may take to help secure your computer are:

  • set and protect your passwords

  • set and update anti-virus and anti-spyware software

  • install and use a firewall

  • manage spam emails

  • secure your internet browser.

We will not contact you asking for details of your credit card or bank account details by email.

You are encouraged to take precautions to protect your system from viruses or other malicious code that may interfere with or damage your computer system, software or data.

Further information, including practical tips on how to protect yourself against security scams and complete online transactions safely are available from the Stay Smart Online website. Stay Smart Online is owned and administered by the Department of Broadband, Communications and the Digital Economy.