Automated Telephone Interpreting Service (ATIS)

ATIS is an automated immediate interpreting service for agency clients who need to access a phone interpreter.

ATIS allows you to immediately communicate with your non-English speaking client with a phone interpreter, without having to call the TIS National Contact Centre for operator-assisted interpreter allocation. Previously available in 18 languages, ATIS is now available in 54 languages.

Why use ATIS?

  • Direct access to an immediate phone interpreter.
  • Save time by avoiding lengthy call wait times during peak times.
  • Available in 54 languages.
  • Access ATIS through a single free call 1800 number.

How do I use ATIS?

1. Call 1800 131 450.
2. When prompted, say the language that you need.
3.

Choose the gender of your interpreter by pressing:

1. to select either gender

2. to select a female interpreter

3. to select a male interpreter.

4. Enter your ATIS account number, then enter your ATIS access number. 
5. Write down the job number provided.

ATIS video

TIS National has produced a short video explaining the simple five step process to accessing an immediate phone interpreter through ATIS.

Watch the ATIS video.

How do I conference my client into the call?

Please ensure you are using a phone that has conferencing ability to call the non-English speaking client if they are not with you, as ATIS cannot create a conference call for you.

What languages are available through ATIS?

 

ATIS Languages

Albanian

Hazaragi

Portuguese

Amharic

Hindi

Punjabi

Arabic

Indonesian

Rohingya

Assyrian

Italian

Russian

Bengali (alt Bangla)

Japanese

Samoan

Bosnian

Karen

Serbian

Cantonese

Khmer

Sinhalese

Chaldean

Kirundi

Somali

Hakha Chin

Korean

Spanish

Croatian

Southern Kurdish (alt Feyli)

Sudanese Arabic

Dari

Kurmanji [Northern Kurdish]

Swahili (alt Ki-Swahili)

Dinka

Macedonian

Tamil

Farsi (alt Persian)

Mandarin

Thai

Filipino (alt Tagalog)

Myanmar language (alt Burmese)

Tibetan

French

Nepali

Tigrinya

German

Oromo

Turkish

Greek

Pashtu

Urdu

Hakka (Chinese)

Polish

Vietnamese

For languages not serviced through ATIS, please call the TIS National Contact Centre on 131 450.

More information

If ATIS is unable to allocate an interpreter for your request, your call will be re-directed to a TIS National Contact Centre operator. When calling ATIS please have your TIS National client code ready in case your call is re-directed to a TIS National operator.

How much does ATIS cost?

You can access ATIS through a single free call 1800 number, reducing flag-fall costs for high volume users.

ATIS users may also be eligible to receive a discount of up to 10 per cent off the automated immediate phone interpreting charges.

To find out more about the ATIS discount, please contact our Client Liaison team.

How do I register for ATIS?                   

To use ATIS you need to have a:

  • TIS National client code
  • ATIS account number
  • ATIS access number.

To register for ATIS you can either:

  • submit an ATIS application form on the TIS National website
  • contact our Client Liaison team
  • add a new ATIS account from within your TIS Online ‘Agency account’ tab: 

      1. Click 'Add new ATIS account'.

        2. Enter your chosen account name and access number, then click 'Add'.  

      Need help with ATIS?

      Please contact the TIS National Client Liaison team for assistance using the ATIS service.