At TIS National, we appreciate feedback because it helps us improve the quality of our language services. We rely on feedback to recognise when we are meeting the needs of government, business and communities.

You can provide feedback about TIS National by completing the Department of Home Affairs’ Compliments, complaints and suggestions form. The Global Feedback Unit is a central point for receiving, tracking and facilitating a response to your feedback.

We will respond as quickly as we can. We will only contact you about your feedback if you have indicated that you would like a response from TIS National.

Interpreter assistance 

If someone with limited English proficiency needs to provide feedback and can use the online form, they can call TIS for an interpreter to assist.

Just call 131 450 and tell the operator you would like to give feedback about TIS National. Our operators will document your feedback and refer it to the relevant team for action.