Latest innovations keeping services affordable
01 June 2015
At TIS National we’ve recently implemented some service channel innovations to provide better a service for our clients while keeping costs down.
The recent upgrade to our telephony platform has streamlined our immediate phone interpreting call handling procedures, providing a quicker and more reliable service for our clients. The new platform has also enabled us to make a range of enhancements to the ATIS Voice automated immediate phone interpreting service, which provides access to interpreters in 18 high-demand languages while attracting a 10 per cent discount off our regular immediate phone interpreting service charges.
We also recently launched the new TIS Online on-site interpreting booking system, which has provided our clients with more control and visibility of their on-site interpreter booking requests and enabled us to reduce the average lead-time to fill the majority of booking requests from around two weeks to only 2 hours.
As a result, we are very pleased to announce that these innovations have made it possible for TIS National to reduce the cost of delivering services and as a result, are passing this cost saving on to our clients.
TIS National service charges are normally increased annually on 1 July in line with the Consumer Price Index (CPI) as set by the Australian Bureau of Statistics, however we have decided not to apply this increase to our service charges for 2015-16.
We hope this decision has a positive impact for our clients and we look forward to continuing to support non-English speakers to access government and other services into the future.
If you would like to find out more about our various service channel options, our team of dedicated client liaison account managers are available to ensure your agency is using the most appropriate and cost-effective service channels for your requirements. Contact us to find out more.