Learn about the types of interpreting services available to clients, how to access an interpreter, the Free Interpreting Service, interpreter appointment to our panel of service providers, allocation and conduct, where to find helpful online resources and how to get in contact with TIS.
ATIS is our automated voice-prompted immediate phone interpreting service, allowing you to access interpreters in high demand languages without having to wait in a queue for assistance from a TIS National Contact Centre operator.
The ATIS video explains the simple five-step process to accessing an immediate phone interpreter.
The video uses animation to explain how to access the Free Interpreting Service with a simple four-step process.
The benefits of using interpreters in a pharmacy setting are highlighted and guidance is provided on how to work effectively with interpreters to communicate with clients.
When communicating through an interpreter, it is important to adopt some specific behaviours and styles of communication. The Hints and tips for working with interpreters video provides information on some effective ways to bridge the communication gap between English speakers and people with no or limited English language skills through the use of interpreters.