Decommissioning of the pre-booked telephone interpreting form

15 August 2022

From Monday 15 August 2022, the pre-booked telephone interpreting form will no longer be available on the TIS National website. Agency clients will need to pre-book a telephone interpreter by logging in to the TIS Online portal and clicking the Create pre-booked telephone job button.


How do I access the TIS Online portal?

All agency clients with a TIS National account are automatically registered to use TIS Online to manage their interpreter bookings. 

To book a pre-booked telephone assignment, you must be registered as an agent on your TIS National client code with a unique username and password. 

Your agency administrator is able to add new agents. Alternatively, please email TIS National’s Client Liaison Team at

To create an account, complete TIS National's client registration form.

Step-by-step guide for booking a pre-booked telephone interpreting assignment

Once logged into TIS Online, the Pre-booked telephone user guide for agencies can be located in the Help and support section. The guide is also available on the TIS National website


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