About video remote interpreting 

When using a phone or on-site interpreter would not be suitable, TIS National can facilitate a video remote interpreting session on your chosen platform. Video remote interpreting services can be offered to interpreters in any location in Australia.

Video remote assignments can support: 

• complex or highly sensitive subject matter
• briefing the interpreter about any critical information before connecting the non-English speaker
• a higher success rate of securing a rare language interpreter or a language with limited availability
• assignments located at facilities such as correctional centres where physical access is restricted.

Agencies are able to use the video conferencing platform of their choice provided it can generate a clickable link that can be copied and pasted into the TIS Online booking form. For privacy reasons, TIS National is unable to provide interpreter email addresses for links to be sent to.

Please note, TIS National is unable to provide technical support for external video platforms.

Booking a video remote interpreter

You can easily request and manage all of your video remote interpreter bookings through TIS Online. Using TIS Online allows us to secure an interpreter for your request in the shortest possible time frame. To use TIS Online you need to register an account with TIS National. All agencies registered with a TIS National account are automatically registered to use TIS Online. Find out more about TIS Online or visit the TIS Online login page to get started.

Video remote bookings have a minimum time of 30 minutes and may be made for appointments up to 90 calendar days in advance from the date of request. TIS National will notify you once an interpreter has been allocated to your request.

If you need to update the appointment details after you have submitted your request, you can do this easily through your TIS Online account if there is more than 24 hours to the requested start time. Please note, some details may not be able to be adjusted through the portal. For these adjustments, please contact the Service Delivery team. Updated video links can be entered up to two hours after the scheduled end time of the booking.

You can estimate the cost of video remote interpreting services using our cost calculator.