TIS Online TIS Online for agencies

TIS Online is an automated booking tool which allows our agency clients to request, manage and monitor all of their TIS National on-site interpreter bookings online and allows our interpreters to select the jobs they would like to complete.

There are a range of benefits to using TIS Online:

  • Manage your bookings: TIS Online gives you more visibility of your on-site interpreter requests and bookings, allowing you to view and make updates quickly and easily.

  • Keep informed: TIS Online automatically sends you notifications by email or SMS as the status of your booking requests change.

  • Quickly secure an interpreter: Using TIS Online helps us find an interpreter in the shortest possible time frame while ensuring you receive the highest credentialed interpreter available.

  • Stay connected wherever you go: TIS Online works on mobile devices, allowing you to manage your bookings anywhere, anytime.

  • Easily update your details: You can update your agency’s details and invite other staff members to use your TIS Online account.

All agencies with a TIS National account are automatically registered to use TIS Online to manage their on-site interpreter bookings. Visit the login to TIS Online page to get started.

TIS Online user guides for agencies

TIS National has published user guides to support our agency clients with pre-booked telephone and video remote interpreting services.

These provide step-by-step instructions on how to book an interpreter via the pre-booked telephone and video remote channels in TIS Online. 

Pre-booked telephone interpreting guide for agencies

The pre-booked telephone interpreting guide for agencies is an instructional guide which provides an overview of:

  • what TIS Online is
  • how to create new bookings, view, change or cancel existing bookings and how to finalise or dispute your bookings
  • how to access support 

Download the PDF version

Download the Word version

Video remote interpreting guide for agencies

The video remote interpreting guide for agencies is an instructional guide which provides an overview of:

  • what TIS Online is
  • how to create new bookings, view, change or cancel existing bookings and how to finalise or dispute your bookings
  • how to access support 

Download the PDF version

Download the Word version

Help and support

You can access answers to a range of frequently asked questions related to TIS Online from our Frequently Asked Questions for agencies page.

Alternatively, you can contact the Channel Support team if you need assistance using TIS Online. The team is available during standard business hours. For urgent enquiries outside of these hours, please call the TIS National contact centre on 131 450.

For assistance with matters not related to TIS Online, please refer to the contact us section of our website.