Interpreter support and resources

TIS National has a dedicated Interpreter Liaison team and additional resources are available to make sure interpreters can access professional support.

Interpreter support and resources

Support for TIS National interpreters

Interpreter Liaison officers

TIS National interpreters receive direct support from a team of dedicated Interpreter Liaison officers to assist with enquiries relating to interpreting assignments.

Interpreter Liaison officers can assist to clarify ethical issues, report workplace health and safety concerns and provide feedback about interpreting assignments. The team can also provide assistance if you need to de-brief after a particularly challenging assignment.

You can contact the Interpreter Liaison team by phone or email.

Access to professional support

We consider the health and safety of interpreters on the TIS panel to be important and seek to provide programmes for their on-going support. TIS National provides free and confidential short term counselling for interpreters and their immediate families through the department’s Employee Assistance Program (EAP).

Benestar is the department's provider of the EAP and their staff are professionally qualified psychologists or social workers.

The EAP can cover a broad range of topics for work related or personal issues including:

  • career counselling
  • workplace mediation
  • interpersonal issues
  • performance and learning issues
  • organisational change
  • discrimination/harassment
  • emotional or psychological health
  • family/relationship issues
  • legal/financial issues
  • addictions/gambling issues
  • health and lifestyle

Contact the Interpreter liaison team for more information about the EAP for interpreters.

Resources for interpreters

Ethics guide to best practice

TIS National produced Ethics: A guide to best practice for TIS National interpreters as a resource to assist TIS National interpreters to understand and apply the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics and TIS National policies.

We are currently in the process of updating this resource to reflect the most recent version of the AUSIT Code of Ethics.

Other useful resources

Below are links to some other useful resources published by various organisations.

Victorian Transcultural Mental Health - Approaching work with interpreters in mental health settings

Australian Institute of Interpreters and Translators (AUSIT) - Interpreting – Getting it Right