Being prepared

Important information for applicants

• The Free Translating Service application is in English only 
• You must be 18 years of age or over to submit an application
• Someone else can apply on your behalf.

Check the eligibility information before you apply.

To create an account and submit an application, you will need:

• an Australian phone number and valid email address
• your passport or ImmiCard number
• the personal documents you want translated.

What happens next

To get your personal documents translated you need to:

• Create a
   Free Translating Service account
• Submit the personal documents in the portal – each document will be checked for validity
• Receive confirmation your application was successful
• Wait for the notification that your translation is complete 
• Download the translated documents from your account.

The account holder will be prompted to confirm they have read, understood and accepted the Free Translating Service User Agreement Terms and Conditions before submitting each application.

The Terms and Conditions are available in English, Arabic, Farsi and Chinese simplified.

Important reminders

Uploading your documents

Please upload photos or colour files when submitting your application. Certified copies and black-and-white copies are not accepted.

You will need to provide copies of your original files. Applicants must provide genuine documents to be translated.

Applying on behalf of someone else

You can use your Free Translating Service account to apply on behalf of someone else. The account holder must provide each applicant's personal information and visa details. Applications for document translations are submitted one at a time. 

Each individual document will be validity checked against the applicant name.

Everyone needs their own application, including family members

Example 1: You want to get your children’s vaccination records translated. You need to create a separate application for each child in your account. If each child had 10 documents, they will have 9 remaining following this request.

Example 2: You want to get you and your spouse’s driver licences translated. You need to lodge 2 applications in your account: one for yourself as the account holder, and one for your spouse as a second applicant. This will count as one of your 10 documents translations, and one for your spouse.

If you need an interpreter to talk to us about the Free Translating Service, call TIS on 131 450 to speak to one of our operators.

If you speak English and need help, please submit a contact form or call us on 1300 847 387.

Apply now

Create your Free Translating Service account to start the application process.

Create account here