If you are a non-English speaker
On-site (face-to-face) interpreters can be booked in advance of an appointment to attend a particular location. On-site interpreters can be arranged for any location in Australia (subject to interpreter availability).
On-site appointments are usually booked by the organisation that needs to communicate with their non-English speaking client by submitting an on-site interpreter booking request up to 90 days before an appointment.
If an organisation has arranged an on-site interpreter for you and you need to cancel the appointment, it is important that you tell the organisation as soon as possible, as they will be charged for the service if they do not cancel the booking with TIS National with sufficient notice (at least 24 hours before the appointment for a Standard On-site Assignment (less than 6.5 hours)).
If you are an agency client or organisation
The on-site (face-to-face) interpreting service is available for agency clients to book in advance of an appointment.
View more information about our on-site interpreting services for agencies.