Accessibility

This website is progressing to the Web Content Accessibility Guidelines (WCAG) 2.0 (WCAG 2.0) Level AA, a technical standard from the World Wide Web Consortium (W3C). WCAG 2.0 explains how to make web content more accessible and user friendly for all people.

The Department of Immigration and Border Protection is committed to providing websites that are accessible to the widest possible audience, regardless of technology or ability. TIS National plays a key role in the Australian Government's aims to achieve fairer and more accessible government services and programs through its Access and Equity strategy.

Downloading documents on our website

This website has a limited number of documents that cannot be provided in HTML format.

To assist users to download and share web content, some documents are available in Portable Document Format (PDF) and Microsoft Office Word format. We have taken steps to ensure, where possible, that alternate formats are available. 

For downloadable documents, an icon appears alongside the document link to indicate the file type and size.

If you have difficulty accessing a document on our site, please contact us and we will provide it to you in a format that meets your needs.

Accessing Portable Document Format files

Portable Document Format (PDF) files contain both text and images. A PDF file always ends in .pdf.

Please refer to the Australian Government Information Management Office (AGIMO) PDF Reader Page.

We recognise that some clients may have difficulty accessing PDF files and we have taken steps to ensure where possible that alternate formats such as HTML or Microsoft Office Word documents are available.

We are also working towards ensuring new PDF files added to the website have accessibility features applied, such as correct reading order, bookmarks, alternative text and tagging.

Accessing Microsoft Word files

Microsoft Office Word documents have been provided as an alternative to PDF files.

These resources have been provided in an accessible way and do not contain colours or images that convey meaning.

These documents always end in .doc or .docx and can be accessed by most versions of Microsoft office.

Do you require further assistance?

The Department strives to adhere to accepted guidelines and standards for accessibility and usability. Whilst this is not always possible, we are continually seeking solutions that will bring all areas of the site up to the required level of accessibility.

If you identify an accessibility or usability issue, please provide this feedback to us via our feedback form.

If you have difficulty accessing a document on our site or require additional information, please contact us and we will provide the information to you in a format that meets your needs.