TIS National promotional materials catalogue
The Translating and Interpreting service (TIS National) provides a range of promotional materials to assist you and your clients to access our services.
TIS National provides a range of promotional products in electronic format for you to view, print or save immediately. Some promotional products are also available in hard-copy format on request using the promotional materials request form.
Bridge the communication gap e-brochure
The Bridge the communication gap guide for agencies e-brochure provides general information about working with interpreters.
A guide to TIS National services e-brochure
A guide to TIS National services e-brochure provides information about accessing TIS National’s services.
How to use the Medical Practitioners' Priority Line
The How to use the Medical Practitioners’ Priority Line card provides information on how to access a TIS National telephone interpreter using the Medical Practitioners’ Priority Line.
How to use the Medical Practitioners' Priority Line PDF(1 MB)
How to use the Pharmacists' Priority Line
The How to use the Pharmacists’ Priority Line card provides information on how to access a TIS National telephone interpreter using the Pharmacists’ Priority Line.
How to use TIS National’s telephone interpreting services
The How to use TIS National’s telephone interpreting services card provides information on how to access a TIS National telephone interpreter.
How to use TIS National’s telephone interpreting services PDF(138 KB)
Instructional poster for non-English speakers calling 131 450
At TIS National, we always strive to provide excellent service to our clients. To ensure that non-English speakers (NES) are able to access interpreting services effectively, TIS National developed an Instructional poster for non-English speakers calling 131 450, which displays the process of a NES initiated call to TIS National. This poster is available in our high demand languages and can be used by agencies to display it in-language to their clients.
You can download the translated versions of the Instructional poster for non-English speakers calling 131 450 by clicking on the language links below:
ATIS Instructional booklet
The ATIS instructional booklet provides information on how to access a TIS National phone interpreter using the Automated Telephone Interpreting Service (ATIS) and includes a section where you can write your ATIS account login details.
View more information about ATIS.
TIS National multilingual poster
The TIS National multilingual poster can be displayed by your agency to help non-English speakers identify agencies which provide access to our interpreting services. The poster can be printed in your preferred size by changing your printer settings.
Language identification card
The Language identification card is a tool to help you identify a non-English speakers’ language.
The card includes translations of the phrase “Please indicate which language you speak and we will try to obtain an interpreter to help us” in a range of different languages. You can show the card to a non-English speaker to help them indicate the language they speak.
I need an interpreter card
The wallet-sized I need an interpreter card is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker. Once a non-English speaker’s language has been identified, the required language can be written on the card for the client to use again in the future.
This product is available in hard copy on request by completing the promotional materials request form.
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