What is a ‘NES initiated’ call?
A ‘NES initiated’ call is a call where a non-English speaker (NES) calls TIS National directly and requests the assistance of an interpreter to speak with your agency.
If your agency has elected via your account’s communication settings to accept NES initiated calls, TIS National operators will connect the NES to your agency with an interpreter already on the line.
When TIS National receives a NES initiated call, our operator will phone your agency and introduce themselves. When your agency has agreed to accept the call the operator will connect you with the NES and interpreter and provide the job number before leaving the conversation.
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