TIS Online

Managing jobs made easy

As a TIS National language practitioner, you are automatically registered with a TIS Online account. Existing practitioners can login to TIS Online.

TIS Online is a self-service booking tool that allows practitioners to accept, manage and monitor all of their jobs. There is a range of benefits to using TIS Online:

• TIS Online job offers: Available job offers can be viewed by all translators or interpreters who meet the job requirements.
• Stay connected wherever you go: TIS Online works on mobile devices, allowing you to manage your bookings anywhere, anytime.
• Have more control over your schedule: You can see the jobs that available at the times you are free allowing you to better manage your schedule.
• Pick the jobs you want, when you want: You can see all of the available job details, allowing you to choose the jobs that work best for you.
• Return, finalise or vary your jobs: You can action your jobs easily within the required time frames timeframes.
• Keep informed: TIS Online automatically sends you email notifications to alert you to new jobs, account updates or TIS National alerts you need to be aware of.
• Easily update your details and availability: You can quickly and easily update your availability and personal details in your TIS Online account.

When logged into TIS Online, there is a range of additional help and support information available.

Assignments explained

Whenever you accept TIS National assignments, you are required to abide by the terms of your:

• Agreement of Standing Offer
• Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics and Code of Conduct
• TIS National Code of Ethics and Conduct.

Assignments offered will depend on the requests we receive from our registered clients. The duration, location and the client type will vary.

TIS National offers jobs to available practitioners with the highest level of NAATI credential first, who can choose to accept. TIS cannot guarantee the number of jobs offered in any language. We encourage practitioners to regularly view the available jobs in the TIS Online portal.

Although TIS National provides services 24 hours a day, everyone on the panel can choose their preferred hours of work.

Translating

In 2025, TIS National will offer new translating assignments including:

• personal identity documents
• academic transcripts
• legal documents
• translation and/or transcription of sensitive material.

The jobs offered may require standard translation, or post-editing of machine translation output.

TIS National will provide services for the Free Translating Service. This service assists eligible visa holders to have documents translated at no cost.

Home Affairs and other Commonwealth government agencies will also be able to request translations from TIS National.

Generally, the minimum Fee payable for a Standard Translation Assignment is the Fee for 100 words or less. For Assignments in excess of 100 words, additional Fees are payable for each 100 word increment (or part thereof), with the applicable Fee based on the total word count.

Interpreting

TIS National assignments are provided to a range of clients and agencies including:

• emergency services
• medical and health practitioners
• government departments
• legal services
• telecommunications companies
• utility companies
• settlement and community service providers.

Clients can request services through various channels to meet their needs. Interpreters can accept job types based on their preferences and availability.

Immediate phone interpreting

Immediate phone interpreting is when an agency client or a non-English speaker calls TIS National and requests to be connected to an interpreter. The immediate phone service is regularly used in emergency situations.

To be offered immediate phone assignments you need to log in to the Automated Telephone Service (ATIS). ATIS allows you to set your preferred availability, and also verifies interpreter identity. You may also be offered an immediate assignment if you are showing as available in your TIS Online availability.

A TIS operator will call you when an immediate phone interpreting assignment is available.

Pre-booked phone interpreting

The pre-booked phone interpreting service is available for agency clients to book a phone interpreter in advance of an appointment.

If you have accepted a pre-booked phone assignment, you must be available and ready to answer the call at the arranged time, and remain available for the entire duration of the booked period.

When you accept a pre-booked phone assignment you may also be requested to review some briefing material in preparation for the assignment. 

When completing any type of phone interpreting you may:  

• need to facilitate communication between the non-English speaker and the TIS National operator
• be required to assist the agency or the non-English speaker to call a third party
• be put on loud speaker if the agency is in a room with the non-English speaker.

Video remote interpreting

Video remote interpreting allows you to connect with an agency via a video conferencing platform rather than attend the assignment in person or via phone. 

The agency will provide the meeting link in the job details in TIS Online. It will be your responsibility to ensure you have the correct video conferencing platform downloaded and working. 

On-site interpreting

The on-site interpreting service is available for agency clients to book an interpreter to attend an appointment face-to-face. When using a phone interpreter would not be suitable, a client may request for you to visit their location. This could include:

• a private residence
• an office
• a facility such as a police station or hospital
• a court
• or another location as requested by the agency client.

When accepting and attending onsite assignments, you will be expected to dress professionally.