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Support & resources

TIS National has a dedicated team and resources available to make sure translators and interpreters can access professional support.

Interpreter support and resources

Support for TIS National Practitioners

Practitioner Liaison officers

TIS National practitioners receive direct support from a team of dedicated Practitioner Liaison officers to assist with enquiries relating to assignments.

Practitioner Liaison officers can assist to clarify ethical issues, report workplace health and safety concerns and provide feedback about assignments. The team can also provide assistance if you need to debrief after a particularly challenging assignment.

You can contact the Practitioner Liaison team by phone or email.

Access to professional support

We consider the health and safety of language practitioners on the TIS panel to be important and seek to provide programs for their ongoing support. TIS National provides free and confidential short term counselling for practitioners and their immediate families through the Department’s Employee Assistance Program (EAP).

TELUS Health is the Department's provider of the EAP and their staff are professionally qualified psychologists or social workers.

The EAP can cover a broad range of topics for work related or personal issues including:

  • career counselling
  • workplace mediation
  • interpersonal issues
  • performance and learning issues
  • organisational change
  • discrimination/harassment
  • emotional or psychological health
  • family/relationship issues
  • legal/financial issues
  • addictions/gambling issues
  • health and lifestyle.

Contact the Practitioner Liaison team for more information about the EAP.

Resources for language practitioners

A range of useful resources are available from the National Accreditation Authority for Translators and Interpreters (NAATI) website. This includes the Useful Resources Flyer and the Practitioner Hub.

Australian Institute of Interpreters and Translators (AUSIT) also provide a lot of helpful information on their website, including Guidelines for practitioners.

A key resource is the AUSIT Code of Ethics. This is the most important publication, recognised as setting the standards for ethical conduct of translators & interpreters Australia and New Zealand.

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