Pre-booked phone interpreting

If you are a non-English speaker

Pre-booked phone interpreters can be arranged in advance of an appointment.

Pre-booked phone interpreting services are usually booked by the organisation that needs to communicate with their non-English speaking client by submitting a pre-booked interpreting request up to 90 days before an appointment.

If an organisation has arranged a pre-booked phone interpreter for you and you need to cancel the appointment, it is important you tell the organisation as soon as possible, as they will be charged for the service if they do not cancel the booking with TIS National with at least 24 hours before the appointment.

If you are an agency client or organisation

The pre-booked phone interpreting service is available for agency clients to book a phone interpreter in advance of an appointment.

Log in to TIS Online to book a phone interpreter or register with TIS National.

View more information about our pre-booked interpreting services for agencies.