Pre-booked phone interpreting
If you are a non-English speaker
Pre-booked phone interpreters can be arranged in advance of an appointment.
Pre-booked phone interpreting services are usually booked by the organisation that needs to communicate with their non-English speaking client by submitting a pre-booked interpreting request up to 28 days before an appointment.
If an organisation has arranged a pre-booked phone interpreter for you and you need to cancel the appointment, it is important you tell the organisation as soon as possible, as they will be charged for the service if they do not cancel the booking with TIS National with at least 24 hours before the appointment.
If you are an agency client or organisation
The pre-booked phone interpreting service is available for agency clients to book a phone interpreter in advance of an appointment.
More information about pre-booking a phone service for your non-English speaking client is available on the phone interpreting for agencies page.