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Showing items 1-10 of 296 results for "I need an interpreter card"

I need an interpreter card

Created: 07 June 2013

The wallet-sized I need an interpreter card is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker. Once a non-English speaker’s language has been identified, the required language can be written on the card for the client to use again in the future. This product is available in hard copy on request by completing the promotional materials request form....read more

I need an interpreter sticker

Image of I need an interpreter sticker

Created: 31 October 2017

The I need an interpreter sticker is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker. Agencies can provide this sticker to their non-English speaking clients, once their language has been identified and written on the sticker for the client to use again in the future. These stickers are designed to fit along the back of a card (such as a Medicare card) or the back of a mobile phone. This product can be ordered through our promotional...read more

Tip Tuesday: We provide resources to assist you and your clients

Created: 10 April 2018

TIS National provides a range of promotional materials to assist you and your clients to access our services. These promotional products are in electronic format for you to view, print or save immediately. Some promotional products are also available in hard-copy format on request using the promotional materials request form. Bridge the communication gap e-brochure   The Bridge the communication gap e-brochure provides general information about working with interpreters. A guide to services e-brochure The A...read more

9- I need to contact emergency services. What should I do?

Created: 22 October 2015

Always call 000 directly if you need to contact emergency Ambulance, Police or Fire services. The 000 emergency services line will call TIS National and connect you with an interpreter using a priority line 24 hours a day, every day of the year....read more

Do I have to provide a break for an interpreter

Created: 06 June 2013

If a session runs for longer than 90 minutes you will need to provide the interpreter with sufficient breaks. Interpreting can be very demanding and interpreters should be provided with sufficient breaks to eat and rest....read more

What should I do if I am having difficulty finding interpreter in the language I need

Created: 03 October 2013

If you are having difficulty finding an available interpreter in your requested language, we encourage you to call during our off-peak times.  During off-peak times high demand languages are more likely to be available. TIS National’s peak demand times are between 10 am and 5 pm Australian Eastern Standard Time (AEST), Monday to Thursday. During these times you may experience difficulty accessing an interpreter in the language required. Calling between 8 am to 10 am (AEST), Monday to Thursday and any time...read more

13- How should I use an interpreter most effectively?

Created: 20 October 2015

You can use a TIS National interpreter most effectively by: preparing all of the information you need for your call before calling TIS National being patient and waiting for the interpreter to finish interpreting before speaking again using short sentences avoiding using slang or jargon that the may be difficult to translate understanding the role of the interpreter not asking the interpreter for advice or to advocate for you notifying the interpreter, organisation or TIS National immediately if you are...read more