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Showing items 1-10 of 119 results for "Instructional poster for non-English speakers calling 131 450"

Instructional poster for non-English speakers calling 131 450

Created: 21 February 2018

At TIS National, we always strive to provide excellent service to our clients. To ensure that non-English speakers (NES) are able to access interpreting services effectively, TIS National developed an Instructional poster for non-English speakers calling 131 450, which displays the process of a NES initiated call to TIS National. This poster is available in our high demand languages and can be used by agencies to display it in-language to their clients.   You can download the translated versions of the Instructional...read more

NEW: Multilingual instructional resource for non-English speakers

Created: 21 February 2018

At TIS National, we always strive to provide an excellent service to our clients. To ensure that non-English speakers (NES) are able to access interpreting services effectively, TIS National developed an instructional poster for non-English speakers calling 131 450, which displays the process of a NES initiated call to TIS National. The instructional poster is available in our high in demand languages and is downloadable for agencies to display to their clients. Check out the latest multilingual resource...read more

Tip Tuesday: We provide resources to assist you and your clients

Created: 10 April 2018

TIS National provides a range of promotional materials to assist you and your clients to access our services. These promotional products are in electronic format for you to view, print or save immediately. Some promotional products are also available in hard-copy format on request using the promotional materials request form. Bridge the communication gap e-brochure   The Bridge the communication gap e-brochure provides general information about working with interpreters. A guide to services e-brochure The A...read more

What happens when the non English speaker does not answer

Created: 13 April 2017

If the non-English speaker doesn't answer the call, the agency may request you to leave a message. Please collect: non-English speaker’s name (if available) name of agency client name of agency. For example: Hello [insert non-English speaker’s name] I am an interpreter calling from TIS National on behalf of [insert agency staff member’s name] from [insert agency name].  Please contact TIS National on 131 450 and ask to be connected to an interpreter in [insert non-English speakers language] and...read more

What is immediate phone interpreting

Created: 03 October 2013

Immediate phone interpreting is available for agency clients and non-English speakers who need to use an interpreter immediately over the phone. The immediate phone interpreting service can be accessed by agency and non-English speaking clients who need to use an interpreter immediately over the phone with the assistance of a contact centre operator by calling 131 450. Agency clients can also access an interpreter immediately over the phone by using ATIS.  ...read more

What happens if my client does not answer

Created: 13 April 2017

If your call is connected with an interpreter and your non-English speaking client does not answer the call, you can request that the interpreter leave a voicemail message. Provide the interpreter with: non-English speaker’s name (if available) your name your organisation name. The interpreter will then be able to leave a voicemail message. For example: Hello [insert non-English speaker’s name] I am an interpreter calling from TIS National on behalf of [insert your name] from [insert your agency...read more

1- What services does the Translating and Interpreting Service Provide?

Created: 06 January 2016

The Translating and Interpreting Service (TIS National) provides interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients. These services enable non-English speakers to independently access services and information in Australia. We contract over 3000 interpreters across Australia in more than 160 different languages. Non-English speakers can access immediate telephone interpreters through TIS National by calling...read more

COVID-19 (Coronavirus) and TIS National services

Created: 25 March 2020

COVID-19 (Coronavirus) and TIS National services With the COVID-19 situation changing rapidly, TIS National continues providing language services to the Australian community. This includes people with no or limited English language skills, agencies and businesses that need to communicate with their clients. This ensures that despite the unprecedented circumstances, Australian Government’s programs and services are accessible by all eligible Australians, responsive to their needs, and deliver equitable outcomes,...read more

TIS National multilingual poster

When you need an interpreter phone 131 450

Created: 07 June 2013

The TIS National multilingual poster can be displayed by your agency to help non-English speakers identify agencies which provide access to our interpreting services. The poster can be printed in your preferred size by changing your printer settings....read more

Help Using TIS National Services

Created: 06 June 2013

The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. Our services enable non-English speakers to independently access services and information in Australia. Services for non-English speakers TIS National provides access to interpreters over the phone or to attend an appointment in person. The majority of TIS National services are free to non-English...read more