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Showing items 131-140 of 150 results for "department of home affairs"

Tax time: non-English speakers call TIS National

Created: 16 July 2019

TIS National and the Australian Taxation Office (ATO) will work together to ensure individuals with limited or no English language skills’ can access the ATO to have their tax questions answered with the assistance of a TIS National interpreter.   TIS National can help non-English speakers call the ATO in their local time; Monday to Friday 8am—8pm, Saturday and Sunday 10am—4pm.   Call TIS National on 131 450....read more

NEW: Multilingual instructional resource for non-English speakers

Created: 21 February 2018

At TIS National, we always strive to provide an excellent service to our clients. To ensure that non-English speakers (NES) are able to access interpreting services effectively, TIS National developed an instructional poster for non-English speakers calling 131 450, which displays the process of a NES initiated call to TIS National. The instructional poster is available in our high in demand languages and is downloadable for agencies to display to their clients. Check out the latest multilingual resource...read more

Tip Tuesday: When to use an on-site interpreter?

Created: 27 February 2018

When using a phone interpreter would not be suitable, TIS National can arrange for an interpreter to visit your location. On-site interpreting services can be arranged for any location in Australia (subject to interpreter availability). An on-site interpreter may be most appropriate when: you have a scheduled appointment with a client the appointment is of a sensitive or serious nature you anticipate that the appointment will go for an extended period of time. Read how to book and on-site interpreting...read more

TIS National booking requirements: 48 hour minimum notice time for pre-booked telephone requests, from 27 September 2021

Created: 20 September 2021

As of 27 September 2021, agency clients are required to provide 48 hours’ minimum notice in order for TIS National to service pre-booked telephone requests. The following guidelines apply for all pre-booked telephone requests: Submit pre-booked phone requests at least 48 hours prior to the time and date you require the interpreter Failure to provide at least 48 hours’ notice may result in TIS National being unable to service your request If you require interpreting services within 48 hours, please...read more

Access to professional support

Created: 03 August 2020

We consider the health and safety of interpreters on the TIS panel to be important and seek to provide programmes for their on-going support. TIS National provides free and confidential short term counselling for interpreters and their immediate families through the department’s Employee Assistance Program (EAP). Benestar is the department's provider of the EAP and their staff are professionally qualified psychologists or social workers. The EAP can cover a broad range of topics for work related or personal...read more

15- I need to use an interpreter to discuss family violence

Created: 03 May 2016

The Australian Government has developed a Family Safety Pack with information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage, and a woman’s right to be safe.  The pack includes four factsheets and a storyboard, translated into 46 languages.  The Family Safety Pack is available on the Department of Social Services website.  ...read more

Pharmacy Free Interpreting Service non-Medicare COVID-19 vaccinations

Created: 13 September 2021

Extension of the Free Interpreting Service to pharmacies for the administration of COVID-19 vaccines to non-Medicare clients  To support the Australian Government’s objective to encourage non-English speaking cohorts in the Australian community to be vaccinated against COVID-19, TIS National has temporarily extended the Free Interpreting Service to now cover non-Medicare patients receiving their COVID-19 vaccine. Pharmacists are able to utilise interpreters from TIS National to assist in their consultations...read more

Extension of the Free Interpreting Service for COVID-19 vaccinations

Created: 10 September 2021

Extension of the Free Interpreting Service to assist private medical practices on weekends and non-Medicare patients To support the Australian Government’s objective to encourage non-English speaking cohorts in the Australian community to be vaccinated against COVID-19, TIS National has temporarily extended the Free Interpreting Service to now cover non-Medicare patients receiving their COVID-19 vaccine. Further, medical practices can now book onsite interpreters on weekends for COVID-19 vaccination purposes....read more

Tip Tuesday: The best time to access TIS National services

Created: 20 March 2018

TIS National immediate telephone services are available 24 hours a day, every day of the year by calling 131 450. The amount of time it takes to connect to a contact centre operator is generally shorter in the morning between the hours of 8am and 10am Australian Eastern Standard Time (AEST), and all day on Fridays. Automated Telephone Interpreting Service (ATIS) immediate telephone services are also available 24 hours a day, every day of the year by calling 1800 131 450. Most of our business support teams are...read more

Han-Yin Yang

Han Yin Yang at the beach

Created: 30 October 2018

I was born in Taiwan, migrating to Australia with my family around the year 2000. Taiwan is an island that heavily relies upon international trades. When I was young, I had the opportunity to observe interpreters working in business fields. I was amazed by their language and communication skills. All of them not only interpreted the meaning of the words but the emotions of the speakers as well. Although they are not professional actors, their performances were awesome and impressive. Since then I had made up...read more