Tip Tuesday: We provide resources to assist you and your clients

TIS National provides a range of promotional materials to assist you and your clients to access our services.

These promotional products are in electronic format for you to view, print or save immediately. Some promotional products are also available in hard-copy format on request using the promotional materials request form.

Bridge the communication gap e-brochure

 

The Bridge the communication gap e-brochure provides general information about working with interpreters.

The A guide to services e-brochure provides information about accessing TIS National’s services.

To ensure that non-English speakers (NES) are able to access interpreting services effectively, TIS National developed an Instructional poster for non-English speakers calling 131 450, which displays the process of a NES initiated call to TIS National. This poster is available in our high demand languages and can be used by agencies to display it in-language to their clients.

ATIS Instructional booklet

The ATIS instructional booklet provides information on how to access a TIS National phone interpreter using the Automated Telephone Interpreting Service (ATIS) and includes a section where you can write your ATIS account login details.

TIS National multilingual poster

The TIS National multilingual poster can be displayed by your agency to help non-English speakers identify agencies which provide access to our interpreting services. The poster can be printed in your preferred size by changing your printer settings.

Language identification card

The Language identification card is a tool to help you identify a non-English speakers’ language.

The card includes translations of the phrase “Please indicate which language you speak and we will try to obtain an interpreter to help us” in a range of different languages. You can show the card to a non-English speaker to help them indicate the language they speak.  

The wallet-sized I need an interpreter card is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker. Once a non-English speaker’s language has been identified, the required language can be written on the card for the client to use again in the future.

The TIS National business card is intended for use by agencies who use TIS National services. These cards are a convenient way of keeping the TIS National phone number easily accessible. 

 The I need an interpreter sticker is designed to assist non-English speakers to request an interpreter when they need to communicate with an English speaker.

Agencies can provide this sticker to their non-English speaking clients, once their language has been identified and written on the sticker for the client to use again in the future.

These stickers are designed to fit along the back of a card (such as a Medicare card) or the back of a mobile phone.