TIS National booking requirements: 48 hour minimum notice time for pre-booked telephone requests, from 27 September 2021

As of 27 September 2021, agency clients are required to provide 48 hours’ minimum notice in order for TIS National to service pre-booked telephone requests.

The following guidelines apply for all pre-booked telephone requests:

• Submit pre-booked phone requests at least 48 hours prior to the time and date you require the interpreter
• Failure to provide at least 48 hours’ notice may result in TIS National being unable to service your request
• If you require interpreting services within 48 hours, please utilise our immediate telephone interpreting service via 131 450
• Requests will only be accepted up to three months in advance
• The minimum booking time is 30 minutes

Please refer to TIS National’s Cancellation Policy and Interpreting Service Charges, and our phone interpreting service section for additional information.